A WhatsApp widget on Shopify is a little tool you can add to your online store that lets customers chat with you directly through WhatsApp. It’s basically a button that links to your WhatsApp chat. This is the ultimate tool for leveraging WhatsApp in your marketing and customer service strategies. Our app makes it easier than ever for merchants to stay in touch with their customers.
Begin by logging into your Shopify Partner account. Click on the “Apps” section located on the left-hand side of your screen. Then Utilize the search bar to find “Whatsapp”.Once the app interface appears, proceed to the “Chat Widget Setting” section.
This widget allows your customers to start chatting with your support agents directly.
Fill out the necessary information in the Form, most importantly the Customer Service section. You can add employee information (your phone number) according to the appropriate time slots.
If your store has a single phone number for customer support, you can select “Single” in “Widget Chat Mode”. In ‘single’ mode, when customers click the chat button, they will be connected to the WhatsApp account associated with your default phone number.
If you have multiple support agents, you can choose the ‘multiple’ mode. In ‘multiple’ mode, a chat widget will appear, allowing customers to select which agent they want to connect with.
Click the Submit button at the end to submit.
Your store will automatically display a chat box in the bottom right corner when you’ve done. In addition, the information each person has just filled in will be displayed.
Go back to WhatsApp Settings and select Follow-up Message Setting.
Our app includes powerful features for follow-up messaging to help merchants recover abandoned carts and follow up on orders effectively.
Merchants can set up personalized follow-up messages for abandoned carts and order confirmations. Admins can configure coupon codes for each message, incentivizing customers to complete their purchases.
Admins can create message templates with placeholders like customer name, order total, and coupon codes, ensuring each message is personalized and relevant.
Click the Submit button at the end to submit.
Navigate to the Follow-up Messages for Abandoned Cart section directly below the Follow-up Message Setting.
Admins can manage abandoned carts via the sidebar, view statuses, and send follow-up messages with a click. This ensures timely communication and maximizes recovery of lost sales.
By clicking “Send Messages”, your screen will appear.
Next, navigate to “ Follow up Messages to confirm order”
Admins can manage follow-up messages for orders via the sidebar, view statuses, and send messages with a button click.
Similarly, click “Send Message” to proceed with order confirmation from your customers.